Pirots FAQ – Frequently Asked Questions for PH Players

You must be at least 21 years old to register and bet on Pirots. This is a strict requirement under Philippine gaming regulations — not just our own policy. During identity verification, you'll be asked to confirm your date of birth and submit a valid government-issued Philippine ID. Accounts found to belong to minors will be permanently closed and all funds forfeited.

No. Pirots enforces a strict one-account-per-player rule. Creating or operating multiple accounts — under your own name or using someone else's details — violates our Terms and Conditions. All associated accounts will be permanently suspended and any balances forfeited. If you can't access your existing account, contact our support team instead of creating a new one.

On the Login page, click "Forgot your password?" and enter your registered email address. A password reset link will be sent to your inbox within a few minutes. Click the link, set a new strong password, and you're good to go. If you don't receive the email, check your spam folder or contact support at support@pirots.best.

For full KYC verification, you'll need to submit a government-issued Philippine ID (PhilSys ID, driver's licence, passport, SSS/GSIS card, or PRC ID) and a recent proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months). KYC is required before large withdrawals are processed, so it's best to complete it early. Processing usually takes 1–2 business days.

Pirots accepts all major Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO Online Banking, BPI Online Banking, UnionBank Online, as well as Visa and Mastercard debit/credit cards. All transactions are processed in Philippine Peso (₱). See the Deposit and Withdrawal page for full details and processing times.

The minimum deposit on Pirots is ₱100. This applies across all supported payment methods. There is no maximum deposit limit, though very large deposits may require additional verification in line with our anti-money laundering obligations.

GCash and Maya withdrawals typically process within 1–3 hours after approval. Bank transfers via BDO, BPI, and UnionBank usually take 1–2 business days. InstaPay and PESONet transfers can take up to 24 hours. All withdrawals are subject to successful KYC verification on your account. The minimum withdrawal amount is ₱500.

Pirots does not charge any fees on standard deposits or withdrawals. However, some payment providers (such as certain bank networks) may apply their own transaction fees on their end. We recommend checking with your bank or e-wallet provider if you're unsure. Pirots will never deduct hidden charges from your balance without prior notice.

First, wait 15–30 minutes — some payment channels experience slight delays during peak periods. If the deposit still hasn't credited after that, contact our support team via live chat or email at support@pirots.best. Have your transaction reference number and the amount ready so our team can trace the payment quickly. Do not attempt a second deposit until the first one is resolved.

Your welcome bonus is automatically applied after you complete your first qualifying deposit. There is no promo code required for the standard welcome offer. If you have a specific promo code, enter it in the Promo Code field during registration or before your first deposit. Check the current Terms and Conditions for the applicable minimum deposit amount and qualifying bet requirements.

Wagering requirements specify how many times you need to bet your bonus amount before you can withdraw it as cash. For example, a ₱1,000 bonus with a 10x wagering requirement means you need to place a total of ₱10,000 in qualifying bets before the bonus converts to real withdrawable cash. Not all bets count equally — check the specific promotion terms for which game categories and bet types contribute to wagering.

Yes. Pirots runs several regular promotions for existing members, including weekly cashback on net losses, reload deposit bonuses, sports betting rebates, and seasonal promotional events. Check the Promotions section inside your logged-in account dashboard to see what's currently available and eligible for your account.

Bonuses may be forfeited if you make a withdrawal before meeting the wagering requirements, if your account is found to have violated our bonus abuse policy, or if the bonus expires before the requirements are met. Bonuses also cannot be transferred between accounts. If you believe a bonus was incorrectly removed from your account, contact support at support@pirots.best with the details.

Pirots covers a wide range of sports popular with Filipino bettors: NBA Basketball, volleyball (UAAP and international), football (EPL, La Liga, Serie A, Champions League, and more), boxing, MMA, tennis, baseball, and esports. Both pre-match and live in-play betting are available for most major events.

Pirots displays odds in decimal format by default (e.g., 2.50), though you can switch to fractional or American format in your account settings. To calculate your potential payout, multiply your bet amount by the decimal odds. For example, a ₱500 bet at 2.50 odds returns ₱1,250 if successful (₱500 stake × 2.50 = ₱1,250). Visit our Betting Odds page for a full explanation of how to read and use odds at Pirots.

In general, bets placed on Pirots cannot be cancelled once confirmed. This is standard practice across the industry. However, if a bet was placed due to a technical error on our end — such as an odds feed glitch — our team will review it and may void the bet. If you believe a bet was placed incorrectly due to a platform issue, contact support immediately with the bet ID and details.

Most pre-match bets are settled within 30 minutes to a few hours of the event ending, once official results are confirmed. Live in-play bets are usually settled faster, often within minutes. Winning amounts are immediately credited to your Pirots account balance. From there, you can request a withdrawal or continue playing. Parlays and accumulators are settled once all legs of the bet have been resolved.

Pirots uses 256-bit SSL encryption on all pages and data transmissions. Your personal information is stored securely and processed in compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We never sell or share your data with third parties for marketing purposes. Read our full Privacy Policy to understand exactly what data we collect and how we use it.

After logging in, go to Account Settings and click Security. From there you can enable 2FA using your registered Philippine mobile number. Once active, every login will require you to enter a one-time SMS code in addition to your password — significantly reducing the risk of unauthorised access even if your password is ever compromised.

Act immediately: change your password via the Login page ("Forgot your password?") and contact our support team at support@pirots.best or via live chat. Our security team will review your account activity log, temporarily freeze any suspicious transactions, and assist you in securing your account. Also change your password on any other accounts where you use the same credentials.

Log into your Pirots account, navigate to Account Settings, and click the "Responsible Gaming" tab. Select "Deposit Limits," choose daily, weekly, or monthly, enter your preferred ₱ limit, and confirm. Limits take effect immediately. You can reduce your limit at any time — but increasing it requires a mandatory 24-hour waiting period to ensure the change is intentional.

Self-exclusion allows you to voluntarily close your account for a set period (6 months, 1 year, 3 years) or permanently if you feel your gambling is becoming a problem. During self-exclusion, you cannot log in, deposit, or place bets, and all promotional communications will be stopped. To apply, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact support at support@pirots.best for immediate assistance. Read more on our Responsible Gaming page.

If you or someone you care about is struggling with gambling, please reach out — huwag mag-atubili. You can contact our responsible gaming support team 24/7 at support@pirots.best. Our Filipino-speaking agents are trained to listen without judgment and to help you activate the right account restrictions. You can also use the self-assessment tool and find more resources on our Responsible Gaming page.